Refund policy

Returns & Refunds

Calerisara
Jessica Roth
Starweg 62, 51545 Waldbröl, Germany
Email: info@calerisara.store
Phone: +49 6307861919

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@calerisara.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; an automation kit or panel that has been installed, wired in or cut to fit cannot be returned under the right of withdrawal. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Wear parts such as motor gears, racks, remote batteries, photocell lenses and panel finishes wear with use and are stocked as spares. Damage from a gate oversized for the motor, from installation without the required safety devices, or from a DIY mains connection is not a warranty defect — and an unsafe gate is a hazard.