Shipping policy

Shipping

Calerisara
Jessica Roth
Starweg 62, 51545 Waldbröl, Germany
Email: info@calerisara.store
Phone: +49 6307861919

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Automation kits and panels

Gate motor kits and fence panels ship on a pallet or as heavy parcels. Delivery is kerbside: the carrier brings it to the nearest accessible hard standing, not into the garden. A sliding or double-gate kit with its rack and controls is heavy. Hinges, post caps and anchor bolts ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.